Read the behaviour.
Lead the response.

Activity set-up

Purpose

To practise reading workplace behaviour more accurately, identifying what support might be needed, and deciding what a manager should do next.

How it works

You will work through one scenario as a group. Your task is not to diagnose the person. Your task is to understand what may be happening, reduce assumptions, and agree a practical manager response.

20-minute structure

• 2 minsRead the scenario
• 6 minsDiscuss what could be misread and what may be happening underneath
• 6 minsAgree the first manager response and support options
• 4 minsDecide what should be documented, reviewed or escalated
• 2 minsPrepare one takeaway to share back

For your scenario, agree

• What could be misread?

• What might be happening underneath?

• What should the manager say or do first?

• What practical support option could be trialled?

• What should be documented, reviewed or escalated?

• What should be checked after 2 to 4 weeks?